User Feedback
Service email: sms873399@gmail.com
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Service email: sms873399@gmail.com
👇🏻Click the chat icon below to start chatting
App Store Payment and Subscription Terms
One-time Purchase: After purchasing SMS verification code usage packages or coins, Apple will deduct the payment from your Apple ID account upon confirmation of the purchase.
Auto-Renewing Subscription (if applicable): If you choose to purchase an auto-renewing subscription service, Apple will deduct the fee for the next period from your Apple ID account within 24 hours before the end of each renewal period.
Pricing Notes: All prices displayed in this application are Apple App Store prices and may vary in different regions due to exchange rates or Apple's pricing strategies.
In-App Automatic Refund: For single-use SMS verification code services, if the user does not receive the SMS within 20 minutes of obtaining the number, the system will automatically trigger a refund, returning the cost of that SMS verification code to your app account balance for future use.
Apple Official Refund: For payments already deducted through Apple's IAP system (such as topping up coins or purchasing subscription plans), Simu's operators cannot directly process refund requests. If you need to request a refund, please follow Apple's official refund process:
Visit the Apple Report an Issue page (reportaproblem.apple.com);
Log in with your Apple ID;
Select "Request a Refund" and state your reason.
Finally, Apple reserves the right to approve the refund.
If you have purchased an auto-renewal service, you can turn it off at any time in your Apple ID settings. Please turn it off at least 24 hours before the end of the current subscription period to avoid being charged for the next period.
User Service Agreement
Special Note: Before using the services provided by Simu (hereinafter referred to as "this Application"), please carefully read and fully understand all the terms and conditions, especially the clauses that exempt or limit liability, apply law, and resolve disputes.
Article 1 Service Content
1.1 Simu provides users with temporary virtual mobile phone numbers for receiving SMS verification codes from various internet platforms or applications.
1.2 Users understand and agree that the virtual numbers provided by this Application are public resources and may have been used by others. This Application does not guarantee that all virtual numbers can successfully receive verification codes from specific platforms.
Article 2 User Conduct Guidelines
2.1 Users must comply with the laws and regulations of their country or region when using this service. It is strictly prohibited to use this service for any illegal or criminal activities, including but not limited to:
fraud, money laundering, terrorist activities;
disseminating illegal information such as pornography, violence, and gambling;
infringing on the intellectual property rights, trade secrets, or personal privacy of others;
interfering with or disrupting the normal operation of this Application.
2.2 If a user violates the above provisions, we have the right to immediately terminate the service provided to that user, freeze or cancel their account, and have the right to report to the relevant authorities and transfer relevant evidence. All legal liabilities arising therefrom shall be borne by the user.
Article 3 Fees and Payment
3.1 Some services in this application are paid services (such as obtaining virtual numbers for specific countries/platforms). Users must ensure sufficient account balance before purchasing services.
3.2 All payments are completed through Apple App Store's in-app purchase system. The specific deduction standard is subject to the price displayed on the Apple App Store.
Article 4 Disclaimer
4.1 Due to the special nature of network services, users agree that this application has the right to change, suspend, or terminate some or all of the network services at any time.
4.2 Users understand that due to the risk control policies of third-party platforms (such as Telegram, WhatsApp, etc.), virtual numbers may be unable to register, be banned, or unable to receive SMS messages. This application does not guarantee the availability or durability of third-party accounts registered using virtual numbers.
4.3 If the user does not receive the SMS within the specified time (usually 20 minutes), the system will automatically refund the service fee to the user's App account balance. However, this does not constitute additional compensation to the user.
Article 5 Intellectual Property Rights All copyrights, trademark rights, patent rights, trade secrets, and other intellectual property rights of Simu, as well as all information content related to Simu (including but not limited to text, images, audio, video, charts, interface design, code, etc.), are protected by law and belong to Simu or relevant rights holders.
Privacy Policy
Effective Date: February 6, 2026
Update Date: March 6, 2026
Introduction
Simu (hereinafter referred to as "we" or "this application") understands the importance of your personal information. We will take corresponding security protection measures in accordance with legal requirements to protect the security and controllability of your personal information. This Privacy Policy will help you understand how we collect, use, store, and share your personal information.
To provide you with virtual number SMS verification code services, we need to collect the following information:
Account Information: When you register a Simu account, we need to collect your email address for account login, authentication, and password retrieval.
Transaction Records: When you purchase virtual numbers or recharge your account, we will record your order information (including purchase time, amount, virtual number used, etc.) so that you can check the transaction status.
Device and Log Information: To ensure the secure operation, operational quality, and efficiency of the software and services, we will collect your hardware model, operating system version number, device identifier, IP address, and software operation logs.
Customer Service and Feedback: When you contact our customer service, we may retain your communication/call records and content to resolve your complaints and disputes.
Sharing: We will not share your personal information with companies, organizations, or individuals other than Simu service providers, except in the following circumstances:
Sharing with your explicit consent;
Sharing as required by laws and regulations, for the resolution of litigation disputes, or as required by administrative or judicial authorities in accordance with the law.
Transfer: We will not transfer your personal information to any company, organization, or individual. However, in the event of a merger, acquisition, or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy.